I’ve been a member with Costco for more years than I’d like to admit and have spent a lot of my hard earned money with them. BIG MISTAKE! Sure you mostly get polite employees on the phone but then you get lucky like me and end up on the phone with an employee in their logistics dept. interrupting an upset customer (yes I was upset) and then proceeds to talk over me demanding I talk to her with respect!! Seriously? That’s rich. Considering the reason I was on the phone was because diff staff PROMISED to call me back and failed to do so and this was to correct a botched delivery. Condition of delivery remains to be seen because I still don’t have the gift that was supposed to be a white glove delivery for my moms birthday. Well there goes that birthday surprise!! As for that white glove delivery.... it’s been dragged through the mud and covered in tar! So next time Costco is advertising white glove, I’ll keep the extra $180 in my pocket and pick it up from the warehouse! That way I don’t have to hear lame excuses and promises of phone calls that don’t come to fruition! So yes they’d get a zero if it were available!