This should be zero out of five. I ordered a washer from Costco and Logistic supposed to deliver, install new washer and haul away the old one. The delivery man claimed the water valves broken and he could not turn off the water. He used that excuse to refuse disconnecting the old washer and install the new one. Even I shut down the water the whole house, he still yelled and banged his tools into my water valves and box. His team left my house and shortly after that I received and email for Costco Logistics said the "delivery completed". I paid $180 for a handy man to disconnect my old washer, install new washer, and haul the old one away. The handy man found no issue with the two water valves. I never had any issue like this with any other vendors. I will never order any washer from Costco again after this horrible experience.