Everything. I've shopped at Costco since 1999 and I've seen a huge shift since 2019. Poor customer service, a defeated looking staff and way less the number of employees. Is the floor clean? Yes, but the culture of Costco has taken a huge turn for the worse. I asked to speak to a manager at the Scottsdale,AZ location and he was so unprofessional that I immediately canceled my membership. My family canceled theirs the same day. Something needs to change there and I blame the top. I'm in a leadership/management position at a large corporation and I'm disappointed and disgusted from what I experienced at my last Costco visit.