I ordered a 1400.00 sofa from costco.. Shipping company lost it, it took hours of phone calls with the efw shipping and costco customer service.. Costco never returned a call. I had them at least 6 times even after speaking to supervisors they would follow up and contact me.. Not once!!! I kept having to call back. Finally they just shipped me a new one.. Then 2 months later the original sofa shows up at my house.. I can't keep something I did not pay for so I contact costco.. They say they will pick it up.. I get a call from the Efw original shipping company who lost it and gave me the run around in the first place tell me they would pick it up.. Well, they never showed.. Costco marked the sofa as return cancelled so I called costco.. They would not tell me why they marked it cancelled.. After being on the phone for another half hour, the associate told me costco will contact me with in a few days to make sure it gets picked up.. Guess what??? 6 days later no call. Nothing. EFW called again today and no apology, they just said they missed the date so they will shedule again.. Really??? It is now 4.5 months and I am still dealing with a sofa problem from costco.. I am the customer..