Unacceptable Customer Service and Delivery Issues - A Nightmarish Experience with Costco Wholesale Club I am writing to express my extreme dissatisfaction with the recent experience my family and I had with Costco Wholesale Club. On May 17th, 2024, we made a significant purchase of a Whirlpool refrigerator, an LG washer, and a dryer. Given the reputable name of Costco, we trusted that this would be a seamless process. Unfortunately, our experience has been nothing short of a nightmare. Our appliances were finally delivered on June 5th, 2024, nearly three weeks after our purchase. To our dismay, we discovered that the interior of the refrigerator was damaged before it was even packaged. This has thrown our lives into disarray. We had already planned our move and the usage of these appliances, but due to this issue, all our food, worth $400, went rotten. This included essential items for our 18-month-old child, whose food and milk spoiled. As a result, we have been forced to eat out every day, incurring additional unexpected expenses. I contacted Costco repeatedly, hoping to find someone who could understand the urgency of our situation and provide a temporary solution while we waited for a replacement refrigerator. Unfortunately, it appears that Costco lacks an incident response team to handle such issues. Despite our pleas, we were informed that there was no provision for a loaner fridge. This has been particularly challenging for us as we recently moved 48 miles from the city to a new neighborhood and are not yet familiar with the area. After the initial setback with the damaged refrigerator, we accepted Costco’s offer to deliver a new refrigerator on June 8th, 2024, at 8 AM. However, we were later informed that there would be no delivery until a week from today. This delay is simply unacceptable, especially given the dire situation we are in with food preservation and our child’s needs. The constant apologies from customer service do nothing to alleviate our frustration and the real fear we feel due to this ongoing issue. As a result, we have been left with no choice but to cancel our order and request a refund. Now, we must wait another seven business days to receive our money before we can purchase a refrigerator elsewhere. We plan to shop at Lowe’s in the hope of getting a fridge today. Costco needs to be aware of the severity of this issue and the impact it has had on our family. I urge corporate to address this situation urgently and find a way to resolve it amicably. This experience has been incredibly stressful and disappointing, and I hope no other family has to endure what we have gone through.