I have been a member of Costco ever since I was still using a Price club card. For all those years I would have given Costco 5 stars down the line. The reason was that you were going to get a product a a very good price, but what was more important was their product research! If Costco was carrying a particular product you knew it was going to be good! I bought dozens of products just because I knew it was a good item at a good price. I went years on the premise and was never disappointed or had to return an item. Those days seen to sadly be over. When Sealy brought out the single sided mattress, I was, like everyone else thinking this was a good thing. What a rip! Costco knew it, everytime you went in you saw the lines of return mattresses backed up to the door. But profit is a tough habit to kick! When Costco travel or rental cars came out they were great. Now I find better deals on my own. Long story short, Costco might want to look back at some of these issues before it's to late and I do my shopping at Kmart. Oh wait, I heard that Kmart wasn't listening to their patrons either.