INEFFECTIVE SERVICE. "Executive" phone numbers are forthcoming........ For some reason, "executives" had the Lexington Costco store/warehouse try to help with an online order for Costco appliances that still, MONTHS LATER, is not resolved. David, the store manager, and Chris, the store AGM, have told me things such as "call Concierge" (Concierge told me it was not their problem and to call Costco online), and even went so far as to call "the office of the president" to get an executive, "Leah" to call me back (Leah's number is 425-313-2878). According to Tiffany, Leah's assistant, "Leah has been travelling (for 3 weeks) and cannot call you back." Leah's assistant, "Tiffany", told me that I need to speak to "Andi Freeze (Andi's number is 405-832-5426). Andi Freeze outright called me a liar and when I told Tiffany this Tiffany stated, "You WILL speak to her IF YOU WANT YOUR APPLIANCES!" At the Costco Lexington store, there is also someone who answers the #1 button of "Admins" whose name is Doris. Doris denies speaking to me at least a dozen times (I remember) and also refuses to even give me a corporate phone number. She wants to "take a message" that never gets returned. And then there is "Aya", the "manager" for the Pharmacy at Costco Lexington. I figured after a few months perhaps I should try the Pharmacy for help. Aya also refuses to give me any phone number for regional, district, or corporate. After all, 'if she can't help', then she's not going to help me by giving me anyone else who can assist! Then there is Jenny Diguardi Eisenhauer (she goes by Jenny Diguardi), 630-581-6270, who also refuses to take the call. I've been calling her and her assistant, LUCIA, for over a month. Lucia says she never received any of my messages. So I gave her the dates and times and how long each message was for over a dozen messages left on her phone. Lucia's phone number is 630-581-6264. Supposedly, Jenny Diguardi is the manager of the Lexington warehouse. She has the rudest secretary Janice who screamed at me because the back door to my house hits the bottom of the tile and "that's right in my ear!!!!!" Anytime Janice wants to come over and help me reset my back door so it does not squeal, I would be most appreciative. THEN there are the delivery people. Mostly they say, "I don't speak English" so they are "allowed" to scream and yell in Spanish (which by the way, I understand), and you have less than a 50% chance of your item/s coming severely damaged which means you do not get them. And then, they don't want to come back, even when Costco online supervisors "demand" that they come back before they will replace your damaged items. One of the delivery people even told me, "I can't adjust the legs on your washer or dryer because they could break"! Another did not give me all of the pieces of the dryer so one piece is missing from the bottom of the Maytag dryer! When I sent a picture of the dryer to "Susan" who is the supervisor at online Costco delivery along with the photo of the 2 items together, SHOWING HER the missing piece, she says, "It looks fine to me". Clearly Susan needs glasses, as David, the Lexington Costco manager could see that it is not the same. Susan was also extremely rude. But maybe not as rude as Levi (502-558-0907 or 502-263-9650), the supervisor under Susan, who calls me to scream at me, "The delivery people are at your gate and you are not there to let them in!!!" And when I send him a PHOTO that I am indeed at my gate and the delivery man (Jose) is NOT, I don't even get an apology. Jose's number is 502-544-0658. Then there is Molly Walters (405-832-5381), who for WEEKS, cannot understand - even after me repeating it over 2 dozen times - what I need........... IT IS SIMPLE. 2 NEW WASHERS. 2 NEW DRYERS. 2 NEW STOVES. REFUND MY DISHWASHER ORDER BECAUSE YOU REFUSED TO INSTALL IT . (They did want to leave it though in my house for a non-disclosed period of time, blocking my dishwasher already there, refrigerator, bedroom, washer and dryer, and back door. When I politely asked them to please leave it under the covered gazebo 10 feet outside my front door, he began screaming at me in Spanish, which again, I understand.) They refused to install it because for some reason, even though David and Chris and I were on the phone for over an hour placing the order with the correct addresses, somehow Costco's online order system did not get the addresses correctly. OR, Chris and David did not put it in correctly. Either way, the second Hispanic delivery guy started screaming and hauled it away (as above). He also left my stove, taken from a different address, in the middle of my driveway so I had to pay someone to come over and move it. Phone number for Costco Midwest Regional - 630-581-6200. I have also called an Executive Online number at 425-313-8100. For this number, I get "Operator 0116". RUDE, RUDE, RUDE. I would suggest to go SOMEWHERE ELSE for appliances.