I purchased a 75 inch TV Samsung from Costco online. The tv was damaged. I was informed it would take 5 to 7 days for Costco logistics to pick up the tv we just had delivered. That was June 25, 2024. I was told we would receive a full refund of $1059.00 no later than the June 29, 2024. Still no refund, I then called and spoke with Andrew and was informed that the monies should be deposited July 1 or July 2, 2024. I again called the Costco Logistic July 2, 2024 because I was informed by Mark that I would be completed by the end of the business day of July 2, 2024 and again no deposit of $1059.00 was transferred into my account. I then spoke with Marie and she was checking to see why all the confusion. Per Marie, Mark didn't fill out paperwork correctly. My question is why is this taking so long especially for Costco's and I will never purchase another high price item again from Costco's . I will now go to Best Buy where I can get the same TV for $400.00 cheaper same model. It's a shame that I will not be purchasing any big ticket items like a new Washer and Dryer, A sink and flooring for the condo I just purchased. Costco shame on you.