Champaign IL 61822 - NO INSTALLATION SERVICE CHAT SESSION: Kala D. Thank you for bearing with me! Upon checking, your area is one of the few areas Costco is unable to provide installation to due to not having anyone contracted in your zip code to complete the professional installation. This was stated in checkout after adding the item to your cart : Services Included Services included Delivery of all Appliances included Haul away included. The member must have their old appliance uninstalled by a licensed professional prior to delivery team arriving to receive haul away. Not Included Services not-included Dishwasher Installation ME: The delivery guys did not want to take the old appliance even though it was disconnected sitting in our garage Kala D. I apologize as typically they want to ensure the new item can be installed before the old item is hauled away as people will try to retrieve the old item once they realize they are not able to install the new item so it is to ensure you do not lose it. Was the new dishwasher able to be installed?