I want to express my heartfelt thanks to Saurabh, a tire technician at the Surrey, BC Costco Tire Centre. After discovering a flat tire and learning that the Richmond store didn’t have the replacement in stock, I was redirected to the Surrey location—without an appointment. When I arrived, Saurabh greeted me with kindness and professionalism. I explained that I had an appointment in Richmond but not in Surrey, and he immediately spoke with his manager to see how he could help. Understanding the safety risks of driving back to Richmond on a flat tire, Saurabh went out of his way to get me the help I needed. He inspected all my tires, confirmed that the others were still in excellent condition (about 90%), and recommended replacing just the damaged one—saving me time and money with his honest and thoughtful assessment. His professionalism, compassion, and quick action made a stressful situation much easier to handle. People like Saurabh truly make a difference, and I’m very grateful for the outstanding service I received. Thank you, Costco, for hiring such dedicated and customer-focused staff. Warm regards