If you are considering purchasing a major appliance at Costco you may wish to hear about my experience. I purchased a high end LG dishwasher and was pleased to have the promise of a seamless process and concierge service. Unfortunately, my experience has fallen short and worthy of a ZERO Star rating. Approximately, 5 months ago I made my major purchase and four months later my dishwasher has an error code leaving it non functioning. Called concierge service and scheduled my consultation for repair. The repairman did show up as promised and promptly shared this is a bad error code and not likely to be a repaired. He needed to do a further review and promptly states "during installation your screws were stripped. In order for me to move forward I will need to remove these screws and will likely damage your surrounding hardwood, which will be hard to replace and match based on color, etc... Please sign this damage waiver so I can continue". I stopped at this point and said I would follow up with Costco as they did the installation. Well this is where things fall apart. I was passed around for several days and several hours to be told the installation warranty had passed after 30 days and they would not be responsible for the work and I would be responsible for all damages that occur. In fact, Ian Costco customer service representative, stated it was my responsibility to stand over the installation contractor to ensure he did his work properly or hire a 3rd party to verify he had installed properly. Really - stand over the installer? Perhaps they forgot to put this in the fine print? How ridiculous - I paid for proper installation. A simple contractual agreement - I pay the cash and they perform the work according to standard. Anyway as it sits today I have an LG $1000+ drying rack in my kitchen and a very unfavorable view of Costco warranty and a new definition of concierge. Think Twice - Costco does not guarantee their work!