I placed an order on Costco.com. Before completing I changed the Ship to address. Website even suggested the address with the extra 4 digit zip code. When I received the confirmation the Ship-to address was the old address. I immediately went back to my order and tried to change it within a minute or 2. There were no options to change or cancel. I went to their help where it "says" you can change it within 60 minutes of placing. I even had my husband try to see if I was missing a button or something that would allow me to change or cancel and there was nothing. I called their customer service line, where you hear 4 separate messages to finally hear that due to the volume of calls they are unable to take my call at this time. I went back to their website and tried the on-line chat. Waited for an hour to get someone who told me they would send a message to their "problem resolution" department and have the order cancelled. I expressed my concern that it would not get cancelled in time. I was told that because deliveries are taking 14 days there would not be a problem. Still concerned I tried to call their customer support 4 more times with the same result. The next day some of my items shipped. I again called Customer Support, and again message after message and no answer. The only option is online chat and these people cannot do anything to help you. I again waited an hour to have someone tell me "I do see a note that you requested to cancel and it was requested" followed by "I do see some of the items have shipped . . . the resolution team is watching that the items get returned to the sender". To which I asked if they will attempt to deliver because if they do, it will get accepted. Her answer: I don't think they will attempt delivery because a cancellation request was put through. Not a lot of confidence here. . . I also asked if there was another phone number I could call and actually talk to someone who can make sure the balance of the order does not ship. She gave me the same number I called, told me to have a nice day and disconnected. Note: while I was waiting the hour to talk to someone online I logged into UPS to see if I could change the delivery address from there as I have signed up to be able to do this where the sender allows it. COSTCO does not allow this, so my only option is to rely on them to make sure it does not get delivered. Yeah I know you can see where this is going . . . Packages delivered to a location I cannot get to. Keep in mind only the most EXPENSIVE items shipped. So my suggestion to anyone out there that does not want to wait 14 days to get delivery from Costco, try to cancel your order, it will ship right away.