I ordered a playset from Costco on May 7th. The playset arrived on May 12th in the evening so we waited until the next day to open it so we could put it together. On May 13th, upon opening it, I realized it had been damaged in transit and called to request placement parts. It is now June 21st and we still do not have replacement parts for the 11 pieces that were damaged. I have called every other day to get information on when my parts would be shipped. Nothing. I have received 3 emails total: May 15th, May 31st, and June 1st. I've spoken to ONE supervisor. Each customer service representative told me they would contact someone but no one EVER contacted me back. I was always pushed to the back burner and I'm tired of it. DO NOT ORDER ANYTHING FROM THEM ONLINE!! If anything is wrong it will take weeks or MONTHS for them to rectify the situation... if they fix it AT ALL. This was meant to be a birthday present for my kids since we couldn't have a birthday party this year due to the pandemic. My kids are extremely disappointed, which makes me more mad. Don't do business with Costco Online orders... unless you like to be ignored and not have the product you paid (over $1500) for.