I ordered a pair of shoes on 4/26/22, and it took 5 weeks for them to arrive, packaged in a white, plastic envelope, not a shoebox. The shoes fit, but the straps behind my heels were cutting into me so deeply that I could barely wear the shoes at all. I emailed the company and was offered a “big” coupon which amounted to 20% off another purchase. This is the same 20% that they offer at any given time, so I asked for a refund instead, and was offered 30% and told to “gift” the shoes to someone. The shoes cannot be worn comfortably by ANYONE, and a 30% refund only amounts to $11.90, which I doubt they’ll give me in full. Do NOT patronize Cosylands as they are scamming the general public.