This company is cheap and dírty! I saw this shoe site on instagram and thought I'll give them a try because I needed comfy shoes. When my shoes finally arrived a few weeks later, I went to try them on, and they were gigantic. The size 7s were way loose, enough for me to fit my whole hand inside with my foot. I have pics and emails for everything in my review. The boots I ordered up half a size because they were narrow and the site literally told me to. They were extremely long and big as well. So I contacted the company to see if I could return them after looking how the shoe was made. I had no desire to do an exchange. This maker obviously doesn't make shoes for people with a normal size foot. Shawn emailed me back and told me I could either have a new size sent for no cost and no shipping, but if I wanted a refund that I'd have to pay the shipping fees. Well, I spent $176.80 on those shoes and decided to return them even though the shipping cost was $53.46. The lady at the postal store couldn't believe they made me pay to return the items considering they have corporate accounts and get dicounts on shipping 🙄 but they put it back on the consumer because they're cheap and don't want too lose a sale. Despicable! Here's where it gets good. No where in the emails does it state they keep any fees. So tell me why they only refunded me $41.65? I'm currently out a total of $188.61, and I have not a single thing to show for it. No shoes, nothing! Stay away from this company at all cost they don't care who they scrèw over to make money.