Please review all of the complaints on the Better Business Bureau’s website before purchasing anything from them. I must say this is by far the worst online experience I have ever encountered. I actually had to seek legal counsel because of how my purchase was handled. Please make sure that you read all of the fine print on their website because they will try to use it against you instead of doing the right thing. I bought a $340 dress, paid $30 for 3 day shipping, when the dress did not arrive by the expected date, I contacted customer support and was told that the order could not be cancelled but that I could return it once the dress arrived. When the dress arrived 3 days after the event, I contacted support and was issued a return reference number and sent the dress back untouched and paid an additional $30 return shipping. When the dress was noted as returned by support, they offered me a store credit. I requested a full refund based on the circumstances and was told in so many words that although I chose 3 day shipping I should have read their shipping policy that discussed processing time in a complete other section of the website. Nonetheless, I filed a dispute and PayPal and PayPal ruled in their favor because of the fine print that they referred to. I disputed again and PayPal ruled in their favor again. Here is the kicker, because I disputed the transaction a second time they charged me a 50% reactivation fee of my store credit which means I would receive a store credit of $147.18. After speaking to my lawyer he suggested I ask them to send me the dress back and call it even, they refused to send me the dress. So I basically paid for a dress that I never touched, was penalized for disputing the transaction, then was not obliged to receive the merchandise that I had already paid for. Terrible, terrible company. Please think twice before buying from them—It will be my life’s work to expose them based on the principal of the matter and terrible customer service. I will be filing a claim in smalls claims court-wasting more money to do this, posting reviews of their company wherever I am able, and I will also keep trying to get the news to investigate. Here is the exact breakdown of what they sent me in reference to the store credit: Date Issued: June 15, 2023 Your Store Credit is valid until: December 14, 2023 SC Issued : $147.18 Here's the Store Credit computation for your reference: Amount paid $341.41 Less: Restocking Fee 50% $-154.23 Freight Cost $-30.00 Handling Fee $-10.00 RSL Amount Refunded $147.18 Refund Method: Store Credit