Customer service means nothing to this company. I order a dress on sale and wanted to exchange for a different size. I was told that that they cannot return or exchange base on their “”return policy.””I do understand company has policies that they have to follow. In my particular case please explain to me where is the loss to this company financially. Although I understand their policy, I AM NOT ASKING FOR A Refund OR STORE CREDIT. I just want a size exchange. This company completely refused to do this. After reading my negative review , they offered me 10% back on my purchase if I change my review to 4-5 stars. What a joke! What is 10% refund going to do for me??? I’m still stuck with a dress I cannot use!! Please stay away from companies like this. I wonder how many of their great reviews on their site is genuine. STAY AWAY. You might want to consider promgirl for dresses. They have some of the same dresses and their refund policy is reasonable for online shoppers.