So Disappointing! I’m extremely disappointed with this experience. Before placing my order, I carefully reviewed the return policy, which clearly stated that returns are not accepted but exchanges are allowed. I ordered a dress for my engagement party and chose size 4, planning to exchange it for size 2 if it didn’t fit. When the dress arrived, it was too big, so I contacted customer service to request an exchange — only to be told it was a final sale item. At no point during the order process was I informed this was a final sale. The representative told me it became a final sale because I used a $13 discount at checkout — this was never mentioned before purchase. This kind of practice feels misleading. If an item is final sale, it should be clearly labeled on the product page and in the receipt. I feel completely let down and will never order from this site again. Be careful — their policy is not as honest as it seems.