If i could give Cox & Cox no stars, I would. I ordered my item on the 23rd August...NEARLY 9 WEEKS AGO...and I STILL have not received the item. I have called customer services 8 times. Everytime, I'm assured it's on the way, and still, nothing. After being told countless times the item WAS in stock, I finally got through to an employee on my 8th call who told the truth in that the item was actually out of stock and they had to re-order which is why there is a delay. The website never said the item was out of stock and neither did any of the previous employees when speaking to them on the phone - all a total con!! I often try and call the customer service line to, as always, ask where my item is, and often they will just hang the phone up after up to 10 minutes on hold. DO NOT SHOP HERE, a total con!!