I wish I could leave a 0 star review!!! This will be my first and last order with Joules and their so called 'friends'. The supplier being Cox & Cox in this instance. We placed a Christmas Tree order in October for a Pre Lit 7ft tree. We received our order in November, and once we had opened the box... Surprise Surprise it was the wrong tree. They had got the labelling wrong and us a bog standard 7ft not pre lit. Cox & Cox had accepted our order (through Joules) on the 28th October 2021 and we had received confirmation by email. Cox & Cox are still yet to comment on this total balls up and we remain disgraced without the tree we actually ordered. I have been going back and forth with both Joules and their supplier Cox & Cox for well over 2-3 weeks and have got NO WHERE. No one in their customer service team has been helpful. I have emails confirming they made the error on their end but have we received our new tree... NO! We are now at the 1st of December and I am well and truly livid. Disgusting. I have requested countless call backs, however no one seems to call back. Steer well clear. Thank you Joules and Cox & Cox, you have ruined Christmas. Congratulations.