I am saddened to say that the service and continued delays received from Cox & Cox have resulted in me saying avoid this company at all costs. No response from customer service emails and after eventually getting through on the phone after almost an hour wait I get given no information other than we will email when its on its way, she was next to useless and very frustrating to talk to . NOT GOOD ENOUGH, both items were for Christmas, one being an illuminated tree, which is no good to me when they finally decide to send, although that may be in time for next Christmas. Still no update from them and its been almost 6 weeks since I ordered. They took my money the day I ordered though, so glad they put themselves first. Businesses like this don't deserve their customers.