Absolutely atrocious experience with Cox & Cox. This company should be avoided at all costs. Their fancy website and pictures are not worth being sucked into. I ordered a red train set for my son's first Christmas and one of the carriages I was sent was damaged and had clear dents in it. The very same day it was delivered I emailed Cox & Cox and attached photos of the damage. This was before Christmas, and I asked for it to be rectified either by a partial or total replacement and to date, I have heard NOTHING back. The total lack of customer care is remarkable. Utterly discourteous and clearly all the company is interested in is taking your money with no satisfactory customer service either before, during, or after a purchase. Awful experience. I hope people will think twice before ordering from Cox & Cox. It's just not worth the hassle. I rather pay more elsewhere and not be treated like a mug.