What is going on with this company?! I ordered 2 vases early December 2021.One arrived after a month, clearly chipped before packaging (photo and free return delivery advice requested 2 weeks ago by email-no response). I have subsequently received an email to advise that the second vase will be delivered in April- 4 months after ordering! Customer services automated answering put me on hold for 20, 30 and 45 minutes respectively on 3 separate days and I have received no responses to both emailed complaints and the request to cancel the order for item 2; YET the company took my money immediately, so I assumed both items were available for delivery in December. I too wish I had seen reviews before ordering. Yes, potential customers please forget the fancy website; the company is a shambles. In the absence of any meaningful response, I am now pursuing refund via Visa.