I would have rated them zero if I could. They class themselves as premium clearly from their prices however I’ve never had anything but issues whether it be paying for ‘standard’ delivery but not receiving my order for months on end! Or most recently shelling out thousands on an outdoor furniture set which arrived damaged (after waiting 6 weeks for delivery). I flagged this to them over a month ago and there still is no resolution. Most of the the time you can find similar items on cowshed interior, Rockett st George or other websites so I’d definitely check elsewhere. Cox and cox makes spending your hard earned cash a miserable experience!