Avoid Cox & Cox at All Costs Ordered a sofa at the beginning of September for over £2,000, and the experience has been appalling from start to finish. • Product Information: I requested detailed dimensions before purchasing to ensure the sofa would fit. Cox & Cox failed to provide this information, citing either lack of communication with manufacturing or sheer laziness. • Delivery Delays: Promised a 4-6 week delivery timeline, which stretched to over 10 weeks. Throughout, I received little to no proactive communication. I had to chase repeatedly, only to be met with conflicting updates. • Delivery Failure: After waiting for months, the delivery was canceled on the day because they decided the sofa wouldn’t fit. No one at Cox & Cox bothered to inform me of this decision. To make matters worse, after the delivery failure, Cox & Cox tried to push credit notes on me instead of processing the refund I was entitled to. Communication continued to be slow, with long delays between responses and excessive hold times when calling (up to 10 minutes just to get through). I’ve now been assured that a refund has been processed, but after months of frustration, I will believe it when I see it. Cox & Cox’s incompetence, lack of transparency, and disregard for customer experience are staggering. Could not recommend them less. Avoid this company at all costs.