The products, so far as I am able to judge on what I've purchased, are of good quality, and for the quality, reasonably priced. The end-to-end purchase experience is awful. They cannot seem to enable a basic website transaction, and the customer service team's responsiveness and ownership is mixed at best. Some of the individuals to whom you speak are genuinely engaged in trying to find solutions to problems - problems which any retailer with a competent order fulfilment engine wouldn't create in the first place! - but other agents show little interest in doing more than maintaining basic civility. Sorry to say would not order from them again.