I would concur with others that C&C are terrible on all fronts and we will never deal with them again. We purchased a clock that, upon arrival, had both hands hanging loose from the mechanism. A week after reporting it we had heard nothing from C&C and after 5 attempts finally managed to speak to someone on the phone. They said they would send the return procedure for faulty items. When this arrived, it stated we would have to pay £10 for the item to be collected, when on their website it states that faulty items can be returned at no cost. They also wanted photos and videos or a clock that wasn't working. In the end we decided to try and fix it ourselves and avoid the inevitable back and forth and cost of returning the item...given what we read of others' experiences. Oh, and we also found the exact same item available from other online retailers for less than half the price on C&C. Those prices were appropriate to the quality of the item that we purchased. It is just a slick website with cheap tat. NEVER buy from C&C.