Terrible Return Policy and Misleading Product Descriptions I’m deeply disappointed with my experience with Creative-Cables UK. After the holiday season, I attempted to return a product, only to find out their 14-day return policy counts as calendar days, not working days. They outright refused my return, even though the product description on their website was misleading. The photos made it seem like I was buying a complete, ready-to-install stainless steel lamp holder, but in reality, it was just a decorative cover! To make matters worse, I was searching for a stainless steel lamp holder for a 200W bulb, and while the outer housing was steel, the internal components that directly contact the bulb were aluminum! Even in their instructional video, a complete lamp holder was shown—not just the colored cover they sold me. My complaint was dismissed, and now I’m out of pocket for a product that’s completely useless to me. Their customer service attitude leaves much to be desired. Avoid this company unless you want to risk throwing your money away.