I wish I had read the bad reviews on here before booking Crocodile for a quote. Funnily enough I have had almost identical experiences to many people on this site which shows this company to be unscrupulous and manipulative. Sales person turned up to quote which resulted in us sitting through a 1h presentation on the Crocodile garage door. Told us this was necessary as we would see how superior the Crocodile door is and that other "trade" people would just measure up and leave (exactly what I wanted to be honest). Sales person was very pushy, discredited all other garage doors and had many, many stories of other customers which we were uninterested in. Typed numbers into a comically big calculator and quoted us ~£4500 (for a single garage door?!). Before I could tell him this was absurd, he said well, I can see you've got a lot going on with your finances right now so I can give you the "winter discount" of 20% off even though its summer. This brought the price to ~£3600. We said this was way out our budget (we had told him from the start that £1500 was our max figure). He said "Crocodile don't like me doing this but.." and proceeded to give us some other kind of discount for there being another fitting in the area. This brought the price to a "dump the deal" price of £2800. (This was excluding door disposal as they charge £350 for that or £80 for them to chop it up - what a joke). We said that we would need time alone as a couple to consider this price (basically just wanted him out our house at this point). He was very reluctant to leave it there, pushed us to make a deposit of £290 to "secure the deal", but we eventually said he could call us later and we would give him a final answer. He even said "what will change between now and then with your finances?". He also tried to push their finance deals with 9 months 0% interest as this meant we could just pay £290 now and worry about the rest later, in his words! Finally managed to get him to leave, he rang at 3pm and we said no, way too expensive. Surprise, surprise, Crocodile sales team rang me this morning saying they could knock another £400 off and do it at "trade price"! Despite us being told the previous day that £2800 was a final offer and once he leaves it expires! I said no on the phone, Crocodile said bye and hung up. What an awful experience. I would warn anyone away from using this joke of a company. Can totally see how they could prey on vulnerable people. Sickening.
1 year ago
Crocodile Doors has a
2.7
average rating
from
73
reviews
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