“Ordered my garage door told the salesman what colour, who replied oh yes we match all the front door colours don’t worry will be the same colour!! At this stage I was waiting for my new front door but had the colour code told the sales rep, forward about 8-10 weeks was told 6 weeks but hey garage door arrived before my new front door ,I know I should of waited until front door was fitted but I was promised this is the correct colour etc etc had garage door fitted then front door arrives the garage door is definitely not the same RAL number as the front door..I let crocodile know who basically said that’s the right colour??…forward to today I had the garage door tested with a colour machine it’s not the same RAL colour number I asked which I already knew from just looking at it..contacted crocodile to say I’m now having to spend out another £325 on getting the door sprayed on top of the£2.5k I paid ,I have had so many excuses as to why the garage door is not the correct colour oh it’s the material blah blah , and the machine that was used isn’t correct crocodile your excuses are unbelievable have said I’m going to trading standards as I feel like I’ve been done over , to which they kinda said good luck with that all I was asking is for £325 back to pay for the correct colour to be sprayed but nope they seem like they are robots reading from script, also the garage door is suppose to stop lowering if someone is standing underneath it , mine doesn’t it continues luckily it was my husband but if it had been a child they would have been injured. This has not even been addressed from crocodile they buy the doors from a third party then sell as their own please think about it before buying, myself I won’t even recommend them..I also add I was asked to take my review down as they didn’t deserve it”
“The two roller garage doors were fitted seamlessly by Paul and Chris who showed excellent knowledge of the product and how to fit them . I would give them five stars what stopped that was the lack of customer communication , the salesman stated I would have my doors fitted in six to eight weeks after ten weeks I communicated my displeasure at no information to immediately receive a phone call and be told I was in the wrong as , quote, it was not a contract it was an estimate several times no attempt at an apology . Further the salesman told me my old doors would be cleared away but did not put it on paperwork he also told me the fitter would be my personal contact for any future problems , I was told by fitters ,, crocodile have their own service team, so Customer relations no star”
“As per all reviews below, double glazing salesman arrives, gives a top end quote, miraculous 20% discount and guess what!! Someone local is having theirs done gets lower and lower and you won't get this price again hahahahahaha!”
“Salesman came yesterday following a 1 1/2 hour sales pitch which reminded me of the double glazing salesman that visited my parents in the 80s. Like other reviews high price then the discounts followed and a call this morning with more discounts. Which I find frustrating just quote the best price and I will make my decision. Had another company around within 20 mins they gave me a price no nonsense no offers of discount that's the price left it with me no follow up calls or pressure, placed my order today sorted .”
“This company sent a technician that removed our door motor , left it on the floor and drove away. Do not use them and if you get a technician called Danny, stay away he has no idea what he is doing!!! Stay away from these guys”
“Crazy sales technic. Started off at £6000+ quickly came down to £4k ish then reduced another few hundred, watched my reaction, then another couple of hundred reduction because door was also being fitted locally (not convinced). I didn’t commit, the salesman left after 2hrs saying I’d get a further offer next day, which I did (still too high) Lost confidence in this company just plucking prices out of the sky while watching your reaction.
Looked around a bit and eventually got quote £1k under crocodile’s bottom price. And yes I checked all the spec. My cheaper quote exceeded the spec of crocodiles: same motor, same panel width, additional fobs all with 5year parts/labour warranty. Look around before using crocodile and being subjected to their 2hr 1980s style sales pitch.”
“Crocodile did not leave me happy. I arranged a survey & salesman came almost 3 hours later. He just wanted to tell me why his company was the best & when I suggested that I would need to talk to family about it he pushed for appointment to tell them how good company was. He would not give me a quote or any idea of costs & although he said that he would ring me back has not done so.
Since then I have had another company quote which I accepted. They were here less than an hour but gave me a chance to answer any questions.
Why did I even bother with Crocodile???”
“My two year old garage roller shutter suddenly decided to not function properly rang company on Monday 1 July 24.had call from Engineer that day to see he would come next day, he arrived 8 am and fixed to my satisfaction within an hour.... Great Service Indeed
DEAL Kent”
“Same as everyone else. Pushy salesman who started at £2500 then miraculously found someone in the area having one fitted. Price dropped to £2000. Told him still not interested so eventually he left. Lo and behold phone call from crocodile the following day offering more discount. Not impressed and got a much better deal elsewhere”
“Rep was obvious a former double glazing salesman! Was here for 2-3 hours. Quote started at over £3000. Eventually got to £2250 which we accepted. This supposedly included cutting up the old door into 4-6 pieces for me to take to the tip. The installers arrived on time as agreed. I mentioned the cutting up of the door. They looked at the quote and said this did not include cutting up! They said no problem they would fold the door in half and take it away in their van and would charge Crocodile for their efforts. So that was alright for us. The installers were very friendly and competent. Finished the job in half a day as promised. Installers gave us full instructions on door operation and features and left me with installation and operation manuals. Door seems ok after several weeks. Aluminum threshold was fitted so the door is sealed to ground when closed.”
“I had a technician out to repair my panel lift door, he arrived 30mins after the initial call. He was friendly & knowledgable. Once he explained the issue & gave me the quote, he quickly got the job done. Very professional, i would use them again.”
“Quoted over £2800 for a 2.5 m single garage door + more to dispose of old door gave me credit offers which basically doubled the price l said this is twice the price from the other companies I had approched?
So I said I was not interested and sales person left. Next day I get a phone call from head office with a offer to reduce price by £800
Same old story as double glazing salesmen of yore
avoid this company see other reviews below.”
“We have just had crocodile out for a quote.... Blow me backwards - reading reviews below is exactly as we've just experienced.
Started at 3500 with 20% off then because there is another installation locally - they could knock off £900 🤣. It would then cost us another £170 to remove the old garage door.
Honestly he did not stop talking. Not only did he not stop talking but as soon as he started knocking money off - we were out. We knew the sales patter was coming. Low and behold it did.
He has said to contact him over the weekend to book but not to wait too long! His final price was £2650.
We had another company 20 mins later turn up, similar products PLUS an alarm - £1500. I mean - no brainer right?
The second salesman asked who else we had out and said - tell me it's not crocodile. Everything he told us about crocodile mirrored exactly what happened in the quote and exactly what all of the bad reviews suggest.
Do your research..... and steer clear of the terrible sales patter, unless you have money to burn.”
“As others have said before, Crocodile sale techniques are atrocious. After the sales spiel I was quoted £4,350 for a single garage door. The rep' must have seen the look on my face and said that they would be in the area on a future date, and if I was
to have the the door fitted on the same day, he could reduce the price to £3,500!!
Alarm bells started to ring. How could they reduce the price by £850? By quoting a ridiculously high price in the first place! Needless to say, in the end, I didn't make a purchase. I've found a local company offering the same quality with an alarm, courtesy light, obstacle detection panel and external override kit for £1,920. What a difference. I feel sorry for the folks that have been lured into parting with more of their hard-earned cash than they needed to.
Get two or three quotes before deciding on the one that is right for you. And avoid Crocodile, they just want to get as much of your cash as they can!!”
“We recently experienced the same as everyone has mentioned here before. The long talk on how fantastic the product is. He quoted just under 5k for two garage doors and that was with discount!. When he left I said, give it a day or so and they will ring with more discount....and sure enough they did. I thought these selling tactics were long gone....but we weren't fooled. We have chosen a local company who hasn't ripped us off. Just avoid this company.”
“Customer service- We were visited by a Crocodile service engineer whose name is Neil. He was very helpful and friendly. He very quickly solved our problem with the door, checked out the rest of the door, explained what had gone wrong and cheerily went off to his next call. It was very refreshing to meet someone who knew his business so well and was kind and helpful. Thankyou Neil & Crocodile.”
“I am pleased to say that I am extremely happy with the customer service provided & how promptly it was dealt with.
I minor mishap occurred on my behalf, I rang the customer service team & told them my issue.
I was advised that the problem would be sorted when an engineer was in my area …….. then I was thinking that it’s going to be weeks before it would be fixed!
How wrong I was!
I was called by an engineer not even 24 hours later to see if I would be home to address the problem.
Problem fixed in 10 minutes.
Very happy.”
