Came in early hrs purchased paints & few bits, Ken served nicely, was offered delivery service, I did tell Ken I might not be in but the garden was private, delivery was arranged for about 10am, came home @ 12.55pm didn’t see my paints, so rung my son Incase he put them somewhere, couldn’t reach my son so rung store to find out, someone called sally then answered saying they had been delivered, but would call me back, not very friendly customer service, seemed stressed, so once I hung up explaining maybe my sons put them somewhere, I reached my son saying he had taken them in, being in retail myself I thought I’d just ring the store to let sally know I’ve got the paints, the phone line was busy saying press 1 if you still need to speak to a member of staff, so that’s what I did, when sally answered don’t keep ringing when I’ve said I’ll call you back, I said I’ve pressed no. 1 as the phone line is saying, she then yelled I’m on another line, I’m by myself, you don’t have to keep calling, well that’s just great service, that’s all you need when you’ve spent £90, disgusting customer service, I only acknowledged her on phone, god knows how she’d speak in the store, disgraceful