I am incredibly disappointed. I am visiting the Netherlands and ordered a gift for my friend, and I let them ship it to my sister in the Netherlands as I was not sure it would make it in time for my departure. I was tracking the package when I noticed that it had been stuck in the distribution centre for six days, which seemed odd to me. I often order from the UK to Germany and never had this happened. I was not so much bothered with the later delivery as I had planned this in, but when I sent Cult Beauty an email, they brushed it off as "normal", "they had seen it before", and "everything was fine". They also mentioned that my order was still within the delivery timeframe (5-15 business days). It would be great if they can update their website information, as it is stated that their standard delivery is between 2-8 business days https://www.cultbeauty.co.uk/help-centre/shipping-and-returns End of story: Monday I checked again, and it stated that my package was delivered...well, no one received anything. I sent them an email to inform them, and I told them that no one had received anything, that we asked the neighbours, checked the mailbox (there was no slip from the transport company that we were not home and it was delivered somewhere else). I also mentioned that now time was becoming an issue, and it would be great if they could help out before I had to go back to Germany. They responded that I needed to confirm pretty much everything that I had mentioned already in my first email. I have to print everything out and sign with a pen - I am visiting, have no access to a printer, will leave soon - and paid for a gift that I probably will not be able to hand over personally. Which really sucks. I would recommend Cult Beauty to get their customer service right. If you or your transport company fails to deliver something, and honestly: I did give a heads up that there was something off already, your client should not be the one running the extra mile. It should be you. No, I don't want my money back, no I will not order anything ever again from them, and yes, I would discourage anyone to spend money here. Find a business that values you as a customer and spend your money there.