Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.67

1.7 Rating 372 Reviews

17 %

of reviewers recommend Cult Beauty

Company Reviews

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Metrics

1.7

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 24th December 2024

ALLOWS MOLD IN THEIR PRODUCTS AND DOESN'T SEEM TO CARE

Cult Beauty 1 star review on 29th September 2023

Noura

Cult Beauty 1 star review on 13th February 2023

Inna

Cult Beauty 1 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some perfume, it came smelling strongly of alcohol and it gave me a headache. I contacted them to arrange a return, but they wouldn't as they were doing an investigation. A mystery as to how they would do this investigation that apparently would take 3 days max and it's been 3 weeks. I returned the product at a cost to myself and I am still waiting for a refund. Very poor company and I will take the thousands I spent with them every year elsewhere.”

Helpful Report

Posted 1 day ago

“Placed an order, cancelled it within minutes. The notification said cancellation successful, however when getting in touch with customer service apparently my order was already on the way to be dispatched and they couldn’t cancel it. My order was dispatched over 15 hours later! Now I’ll have to return it and and lose out some money on the return.”

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Posted 1 week ago

“Criminal! I received my order without the supposed gift pack and the whole box smelling of cigarette smoke. It took a whole week and a half for them arrange a return collection and since then I’ve heard nothing for two weeks! A total almost 4 weeks of chasing a refund for what was meant to be a gift ! Absolutely ridiculous and horrendous customer service! Trading Standards have been informed!”

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Posted 1 week ago

“Second day of complaints. They don't issue refunds (unless you remind them) they don't issue credits they've offered and don't respond on chat. Dreadful service - I've spent so much money with these guys. Need to pull their socks up!”

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Posted 4 weeks ago

“Well I have just left a one star review of this company having been loyal since 2019. I ordered four separate orders over a period of a week. My first parcel and most expensive has been lost and will they do anything about it? NO. They say it was delivered but no photo proof. The parcel is worth over £200.”

Cult Beauty 1 star review on 17th July 2025

Helpful Report

Posted 1 month ago

“I tried to send my order. Sadly so had trouble using the return site and asked for help. The E-mail Adresses didn’t work?? The chatbox didn’t work?? And the service on Instagram made me wait until TODAY. They didn’t respond for a week. I kept running in circles until finally Thashnie on the chatbox (the chat system finally suddenly worked?) helped me. Other than Thashnie nobody helped me and I was at the end of my nerves. Five stars for Thashnie only Not satisfied with the rest of the service at all”

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Posted 1 month ago

“Shocking, wouldn't refund postage on a faulty item”

Helpful Report

Posted 2 months ago

“I’ve had one order that disappeared, another order that I received with unsealed products and then another order that I sent back to try and get a refund but was told that they don’t refund because the products were unsealed!! I mean they ship unsealed products but we can’t return unsealed products? never never again!”

Helpful Report

Posted 2 months ago

“Blocked my account for returning stuff I have rights to return items also I had money in my account which they didn’t refund me”

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Posted 2 months ago

“I have just received an email stating that the item I bought has been delivered to a 'safe place' as no one was in. I have been in all day and there is no sign of the item. I have tried to look for customer service details, but they don't have a phone number and you can only contact them if you have an account, which I don't. I would strongly advise anyone not to purchase anything from this company.”

Helpful Report

Posted 3 months ago

“Absolutely the worst customer support I ever contacted! My order was sent in a wrong country (EU), even though the address I put was in the US. I encountered no accountability from the customer support whatsoever. If you plan to purchase anything - just don't waste your time and money.”

Helpful Report

Posted 3 months ago

“The customer service team are a disgrace. Asking me the same questions over and over and over. I ordered a Bader Rich Cream - after 3 pumps it was empty! They keep asking me for batch number but there isn’t one and I sent them all photos to prove this. Low and behold they just keep asking for it. I’ve asked to be raised as a complaint numerous times - they just ask for batch number again! I assume they are selling counterfeit goods. Never again ordering from them. Will contact Trading Standards.”

Helpful Report

Posted 3 months ago

“Sent me a faulty item”

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Posted 4 months ago

“Twice I have not received items due to shipping restrictions(they were not mentioned on the website when u made the order). Customer service just replied that this happens. Never going to order from them again.”

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Posted 4 months ago

“evri lost my return, waiting over 4 weeks for a refund”

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Posted 4 months ago

“They sent me the wrong item, then refused to send me the item I had paid for until I sent it back. They must be breaching some kind of legislation.”

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Posted 7 months ago

“This company stole my money - didn't deliver my product and then closed my account when I complained about not receiving my product - refused to let me speak to a manager - I am contacting the ombudsman and trading standards”

Helpful Report

Posted 7 months ago

“Bought from cult beauty for Christmas present for my daughter. Order did not arrive after 10 days so I contacted them. I was told the delivery was lost in transit and the money would be re funded back after 5 days. Waited 5 days this did not happen so contacted them again and was told it was delivered. I have a ring doorbell and there was no delivery on that day nor did I have any notification or proof of delivery by signature or photo evidence. Took out a dispute and was basically told it was delivered and we trust Evri the courier they used. They sent a screen shot saying delivered. The items cost me over £130 and have had no goods or no refund so please be careful of these scammers you have no consumer rites with them as they just say it's been delivered without any evidence whatsoever. Disappointed child at christmas and an empty bank balance.”

Helpful Report

Posted 7 months ago

“The worst worst website! Do not order anything for them I believe they are scam!”

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Posted 7 months ago

“Bought £260 perfume and they sent me a parcel full of samples. Scammers! Never again!”

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Posted 7 months ago

Cult Beauty is rated 1.7 based on 372 reviews