Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.76

1.8 Rating 330 Reviews

19 %

of reviewers recommend Cult Beauty

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1.8

Based on 330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 29th September 2023

Anonymous // 01/01/2019

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“I made a recent order for a facial oil and this wasn’t added when my order arrived… I reached out to their customer service support… the first person who responded to my claim was clearly clueless who didn’t look up my details to see that my claim was correct… I then proceeded to send yet another message with more information showing them that I did order this but the oil wasn’t added. I asked that this should be sent via next day delivery as it was clearly their fault and three whole days later, I am yet to receive any email confirmation showing this is on the way. CUSTOMER SERVICE IS ZERO”

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Posted 5 days ago

“Unbelievably bad customer service when things go wrong. A parcel was lost by Evri but the way cult beauty have handled it has been appalling. They refused to resend items and still have my money two weeks later. A complete joke.”

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Posted 5 days ago

“They have the worst customer service i have ever seen! They lost my package and for the past 6 months they have been saying it’s “under investigation”. I’ve tried countless of times to get a solution but nothing. It is the most frustrating thing ever especially since it was a big order”

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Posted 3 weeks ago

“Steer clear of this company the worst customer service I have ever received”

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Posted 4 weeks ago

“Purchased an item for my husband's birthday, parcel never received, 28 days later and still no updates/ replacement from Cult Beauty. Evri have confirmed they are in the wrong and assured me Cult Beauty would rectify. Despite chasing on a daily basis Cult Beauty have not responded they just keep saying it is with the investigations team Sadly will not be shopping again or recommending”

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Posted 1 month ago

“Having used cult beauty for years and never had the need to complain I assumed their customer service would be good. I couldn't have been more wrong I can't actually think of any company that is worse. My package full of products for my holiday arrived yesterday with something inside clearly leaking. I immediately took photos of the sealed package and when I opened it, one of the product's lids was off. Again I photographed. My message to customer service was submitted minutes after the delivery. I have now had 4 messages, each one has asked me for photos I have already submitted and asked me what the problem is. They've asked if I've ever purchased the product from them before presumably to ascertain if I'm lying and have photographed an empty one even though they have my entire purchase history and the sealed package is saturated in oil. They then requested the batch code and expiry I sent it and a photo to be told that it wasn't the batch code... It is. I've worked in the beauty industry for 25 years. The worst thing is this product is for a holiday I go on on Wednesday. No sign of a replacement. It has frustrated me so much I will go from being one of their most frequent customers to somebody who shops at their competitors. Avoid at all costs”

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Posted 1 month ago

“The worst most infuriating customer service experiences of my life. Continously though as it’s not happened just once!!!! 30 messages to deal with one issue, every customer service agent is different so you have to repeat the entire story everytime then get asked for the same information over and over again because they are too lazy to go through the thread themselves!!!! I’m a level three customer too. Also, what company gives you a £25 gift card for your birthday but you’ve got to spend over £100 to use it. Doesn’t make sense!!!”

Helpful Report

Posted 1 month ago

“Awful, faceless company. Nobody knows what they're doing, they contradict themselves and you need to send about 30 emails before you receive a response - all asking for different things! I'd never order from them again!”

Helpful Report

Posted 1 month ago

“I have been a devoted customer of CultBeauty for so many years, thus have entrusted to buy products from this company and never thinking of this happening from a reputable source. I was eagerly awaiting my courier to deliver my package of the Danessa Myricks Groundwork palette and as soon as they came I opened it. Firstly there was no cellophane covering the box which indicated that this palette has been opened and not new. Once I opened the paper package, the pallete had an indent on the side and a white patchy mark (seen on the attached photos). I didnt want to be discouraged but my husband watched my heart sink when I opened the palette and saw that every shadow was not only scratched but dug into with a small brush and used while the packaging smells on a strong womans parfume which indicates furthermore it has been used and then shipped to me as a customer. A mold is present as well on one shadow as seen in the pictures. I truly need the person that is employed in the delivery warehouse to be held accountable for these foul actions that caused such distress for me, in my postpartum period as a customer that needed a pickme-up luxury item, and got utter horror in return. This person should not be employed since my vision of CultBeauty is a company I have trusted for years and these actions of someone being able to sleep peacefully using foul play is beyond words. I was going back and forth with them via messages on their official site, telling me wait for 4 days, then again nothing thus me writing again to be told wait for 3 more, and so on for weeks. After I have had enough, I wrote to the Consumer right protection center, to Danessa Myricks as well to stop using them as a supplier, and on their instagram to let others see that this company is no longer what it was but a SCAM. Look into their social media customer comments stating the same things and them just answering via bots and doing nothing. I got my money back after three weeks because I was being loud and doing what everyone should, dont keep quiet, since they stall with resolving your issues because of their 30 day return policy.”

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Posted 2 months ago

“Avoid! If I could give a zero star review I would. Received half a bottle of sealed perfume, not an issue, just leaking. Reported the same day I received. Apart from an email 8 days later, requesting photos I’d already provided I have had no communication for 1 month. No resolution, no new bottle or refund so I’m left out of pocket with a half empty product! Disgraceful service, I will never use again!”

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Posted 2 months ago

“I am extremely disappointed with my recent experience with Cult Beauty. I placed an order that was supposed to arrive by July 30th, but nearly a month later, I still haven’t received my package. The delivery process has been nothing short of a nightmare, and the customer service has been even worse. From the very beginning, there were issues. The delivery date was missed, and despite numerous follow-ups, I kept being told to wait 3-5 days for an update. After weeks of hearing the same excuses and receiving no real help, I was finally told that the courier had supposedly delivered my package to an incorrect address. This mistake was entirely on Cult Beauty's delivery partner, yet I am the one left empty-handed. The communication from Cult Beauty has been frustratingly slow and unhelpful. They repeatedly claimed that the issue was being "escalated" but provided no clear answers or solutions. Despite being legally obligated to either redeliver the item or offer a refund within 30 days, I have seen no action from them. This whole experience has been a breach of contract under the Consumer Rights Act 2015, and I feel completely let down by Cult Beauty. I expected much better from a company of their reputation. Unfortunately, I can’t recommend Cult Beauty to anyone based on this experience, and I will think twice before ordering from them again.”

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Posted 2 months ago

“Never buy anything especially expensive products. I am writing my opinion after many months of writing e-mails. To make a long story short - I did not receive the Dennis gross led mask I ordered - cult beauty wrote that the mask were lost and they apologized and refunded my money. Of course the money was not returned. Subsequent e-mails and apologies again, assuring them that they will refund - that the transfer has been ordered. I was deceived for so long and so many e-mails with assurances of a refund that I lost my money even asking by PayPal (if I did not get a product ordered). Recently they stopped apologizing and I received an e-mail saying that they will not refund me because they have not received back the shipment. OF course they not received if the courier explained that lost the parcel they sent. It is unbelievable the way they treat the customer. They took over 400 euros I did not get anything and they don't care about it at all.”

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Posted 2 months ago

“Ordered a foundation and concealer, they send me the wrong products, then i was asked to pay for the postage myself from germany to the UK, and they would not give a refund or send the right product until I do. It's a scam, so prepared to pay double what you see on the website or just not get the products.”

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Posted 3 months ago

“I am extremely disappointed and frustrated with the terrible service I've received from Cult Beauty. Over a month ago, I placed an order that never arrived. It feels like my parcel was either stolen or never sent at all. Despite multiple follow-ups, I was left waiting for an entire month before Cult Beauty finally responded, only to demand a police report from me. After jumping through hoops to provide the report, I was shocked when they decided, without consulting me, to send a replacement. This is completely unacceptable. After waiting over a month and having already purchased the products elsewhere, I wanted a refund, not a replacement. Their decision to send a replacement without considering my preference shows a total lack of respect for me as a customer. The customer service experience has been nothing short of infuriating. They have been unhelpful, dismissive, and completely ineffective. The way they handled my situation has made it clear that they do not value their customers. I will never use Cult Beauty again, and I strongly advise others to avoid them as well. This experience has been deeply frustrating and disappointing. Cult Beauty's service is horrendous, and their disregard for customer satisfaction is unacceptable. Avoid Cult Beauty at all costs!”

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Posted 3 months ago

“Cult Beauty promised to refund me with the return postage cost back in Jan 2024 and they have STILL NOT PROCESSED this refund. I have asked SOOOO many times and sent all they proof they have asked for SOOOO many times via Cult Beauty account and facebook messenger and it just become a viscous circle. They say it has been processed but it never is and I have to start the complaint again and repeat myself every time as they never refer to the message trail. There is no way to escalate any complaints or issues. I have asked for my complaint to be escalated and for someone senior to contact me direct via phone of email but no joy. unacceptable customer service.”

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Posted 3 months ago

“Terrible. Product caused dreadful taste in my mouth and they were not interested. Any other beauty products company would have taken this seriously. I will simply NEVER buy again.”

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Posted 3 months ago

“After being a very loyal customer for many years, my recent order has been appalling. Still not delivered and shocking customer service. Won’t be ordering from them again.”

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Posted 4 months ago

“Never received my order. It was,for some reason delivered to a random stranger. Customer service is appalling.”

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Posted 4 months ago

“Genuinely the worst company I have ever experienced. Avoid at all costs.”

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Posted 4 months ago

“Well I should have come here first, to understand that the company are a bunch of fraudsters themselves!!! They have taken my payment, sent me an empty product box and as their CCTV doesn't show any tampering before dispatch I have not been refunded or had the item replaced and I am now £100 out of pocket I paid via Debit card and have learned a valued lesson there not to do this again !!! Always use a credit card !!!!!!!!!!!!!!! I could have claimed under Section 75 had I have done so. And to top it off, they have closed my account advising that they will accept no further orders from me ...... as if I'd have used them again !!!! AVOID AT ALL COSTS !!!! as believe me it will cost you dearly!!! I would not have even given 1 star!!”

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Posted 4 months ago

Cult Beauty is rated 1.8 based on 330 reviews