What happened to Cult Beauty's customer service this year? Did you employ new people? If so, I highly recommend looking into them, as they're costing your company business - unless you don't need it? The arrogance; refusal to accept responsibility for errors! My latest order was cancelled by Rocio, with no follow up email explaining the reason... I had to email them to find out why. My order was cancelled because I already ordered the maximum amount of this products 8 days (1 week and 1 day) ago - that's why Rocio unjustly cancelled my order. Meanwhile another customer care consultant (Wonu) told me "we allow customers to order this maximum amount no more than once a week." So which one is it, does it depend on what your mood is like for the day? Last I checked 8 days = a week ago, for anyone who can do simple math and read a calendar. There's evidently some cluelessness happening amongst these consultants.