First order with them was great. Even during the pandemic, I received the items earlier than expected. Second order experience is going horribly, first the order’s tracking didn’t get updated for nearly two weeks which is concerning. Then when I contacted them they first told me everything was fine, then I was told there is a ten business day delay. Then a few days later while keeping an eye on the tracking information it seems that within the span of a couple of days the package arrived in my country, had cleared customs, and I was notified of its arrival and pickup location. I WAS NEVER NOTIFIED AND I DONT KNOW WHY IT WASNT DELIVERED TO MY ADDRESS AND WHERE THIS PICKUP LOCATION IS. Since then I have contacted the supposed courier including emailing and calling abroad and emailing cult beauty. I have also called all the courier companies operating in my country and they can’t match the tracking info with ANY OF THEIR PACKAGES. So I don’t know where my package is, who was actually notified, and what they did not only with my personal contact information that I gave them but also the money I paid them for the order. Furthermore, I looked into the reviews of their international shipping a lot of their global customers who used their free shipping option have similar issues to mine so I don’t know why they insist on using this dismal courier. 😡😡😡😡 awful experience I thought when I used their free shipping option over the paid one I would just have to wait a little longer, NOT THAT I WOULDNT KNOW WHATS GOING ON WITH MY ORDER, WHERE IT IS, AND FINALLY WHO THIS SUPPOSED COURIER ACTUALLY NOTIFIED.