I started ordering from CB in August of 2021 and have ordered many, many, many times since. In the beginning the process went smoothly and then the change of company ownership happened and thus the courier company changed from #DHL to #FEDEX and so the shipping cost changed as well. What a disaster! Packages take forever to get to you. Tracking is so inconsistent. The processing of the order also takes longer than previously. I have lost all trust in this online store. I tested their LookFantastic store and although shipping is free, the delivery seems to take 4-ever with no clear indication of where your package is. VERY disappointing. I will NEVER order from CB or LF again. Might give ASOS a go.