Horrendous! Placed an order on the 23rd of October, was supposed to get it by 29th. Hermes is a delivery parter that Cult Beauty uses. My parcel has been redirected and delayed 3 times now- it is clear that I will not be receiving it, as its been dispatched on the 25th and its now the 4th of November. Cult beauty are refusing to give me refund as apparently there are "updates" on my tracking, even though these updates are "your parcel has been re-directed" or "your parcel is delayed". There is no actual customer service that you can phone and speak to someone. The chat throws you out as soon as you haven't replied to a staff member in less than 1 minute. Any emails you send take about 2 days to receive a response and all of the responses are the same "there's still a chance your parcel might arrive". Been going in circles with them for over a week now and they just don't give the money back even though they haven't delivered the goods. Would strongly recommend using alternative websites instead of this one. AVOID!