Gutted my dismal service. These people are like total robbers and I can't understand how they get away with it? You just go round and round in circles with their non existent customer service who promise to get back and never ever do. Ordered advent calendar (over £200) 3rd November, had a right week of it with Hermes saying they couldnt access the Geo Fence, then had tried but I wasn't home (they hadn't I was home all day and anyway I had left instructions for it to be left in the porch) and then finally on 11th November at 8.49pm it said they would deliver that day and at exactly the same time 8.49pm it said it was delivered and the same thing happened to someone else in my village with the same item from the same Company. Cult insisted that I fill in a form sent by PDF not word so was difficult to get that sorted. They said Hermes insisted on it before investigating. It is now 7th December, I have no present, no refund and everytime I contact them they promise they will look into it and don't hear anything back until next time I contact them. No contact phone number for them. Please do not waste your money as I have done.... or your time. Never been treated like this by any company before in my life.