Just a word of warning, be careful with the “sales/promotions/savings” on their website.
I ordered the Glow Recipe Glow Getter kit which included a Toner and Moisturiser, promoted at £44 (35% saving).
The product information on what size/ml wasn’t listed (I only had photo to go off), so I contacted customer service to verify. The person on chat told me the Toner was 40ml and Moisturiser was 60ml.
I checked the individual price of these items on their site and the cost was listed as £14 Toner 40ml and £36 Moisturiser 60ml. So to purchase them normally would have been £50.
So applying the “promotion” the saving was £6. Which is 12%… not 35%.
After many times contacting customer service and trying get someone to explain why the item product was smaller sized and not the promoted discount (and to have them understand where I was coming from), they advised that the promotion was for the items I received, it included £6 discount and a bag. (The said bag is a plastic, cheap looking item that in the price = £12!!!!!! Which costs more than the toner!!!)
I my opinion, the package is a rip off. I would really have just preferred to get sent both items in their largest size and not have this bag.
(Please note that the cost of both items in their large size purchased together, would have equalled £67. So with discount of 35%, it would have been the promoted £44. This is what I thought I would have been receiving and was keen to purchase and why I kept asking them to verify the size to make sure. I was not trying to just get larger sizes for no reason)
So I am now sending back and getting refund, because as I said the deal is just not worth it.
The customer service team were polite, but the impression I received was that they didn't really want to have to deal with me after they said what I received was right and it wasn’t changing. I was offered a £5 credit for the inconvenience, but I don’t believe this helped the rectify anything. As I said, I would have preferred the product and this was my first time using the site so I don’t know if I will want to use their site again. So don’t get your hopes up that they will go above and beyond to help you.
So my advice is to make sure you double check that what they promote as a saving or anything is actually worth it.
2 years ago
Cult Beauty has a
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