Awful customer service. I ordered 2 expensive eyeshadow pallets last week with next day delivery and unfortunate enough for me I only received 1. I escalated this immediately to the customer service team who promised a refund over their live chat and via email. 4 days later I received an email informing me that the warehouse team did pack both pallets and as they have cctv in the warehouse and ‘weight scanning technology’ they basically accused me of being a liar and that I will not receive a refund nor a replacement pallet. On top of this they shut my account down and denied me of any further orders, not that this is an issue as I would never order from this awful business again. They would not even chase with the courier to see if my item has gone missing in transit l.