First, they mislead in their shipping policy. You receive an e-mail that it will take 2 weeks, but upon inquiry they say it will take 21 days. Second, the customer service people will lie to you. On the website message, they said I still have to wait for the 21 days and that I will receive my order eventually, but upon Instagram inquiry, they said both of my 2 parcels (because I made the mistake of reordering when it was first misplaced) are classed as lost in post. They have no communication with the delivery team - after you receive the e-mail that your order has been shipped (which can be a lie, because my first package was never actually shipped), they don’t care at all about the status of your order. After one month, I was not able to receive my order or to get a refund. I could never use the link they sent for tracking my order , as it showed that FedEx had no reference of my order on file. If you check Instagram you’ll see that there are a lot of comments with people not being able to get their money back or their orders. I didn’t know this :( Do not order from them.