My absolute favorite online shop (level 3 customer) but please, please do something about your customer service. There is no live chat (it exists but it's ALWAYS greyed out, unavailable) and the messages via the app get replied to in a day or two, always by different agents who, in my experience, almost never check what's been discussed in the thread. When I last left a review on here I got a reply saying I will be contacted to discuss my experience. That never happened. Disappointing. It is unprofessional and unworthy of a company of your caliber. Very pleased with everything else but something has to be done about the customer service so won't award more than a star until that happens.