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Lucy
The worst customer service I’ve ever come across. Took months to get them to look into my issue without the sane default replies. They didn’t send me an item I paid for and refused to refund me. This was because they had proof a parcel was sent and delivered by the courier, even though the issue was it didn’t contain the item I paid for. They had absolutely no proof that the parcel contained the item. I assume this warehouse made an error. Do not expect them to fix it if it happens to you. When I informed that about what had happened and asked for a refund of my money for the item they said no and that they are closing my account! Awful customer service. Thief’s. Avoid if you don’t want money stolen.
2 years ago
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Cult Beauty has a 1.8 average rating from 330 reviews

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Alice, Customer Support

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