If I could give no stars, I would. I spend a significant amount of money at CultBeauty and have their Level 3 Cult Status as a result. However, their customer service is pretty much just an automated service, unlike other online beauty retailers - so if anything goes wrong, which it inevitably does, there's no one to assist and your money is wasted. I've had an open complaint for a refund that's due since 15 January and have repeatedly simply had responses saying they are investigating the issue. I will be raising this with the Financial Ombudsman, so that they can investigate CultBeauty's breach of consumer rights laws.