My experience so far has been absolutely awful! The courier lost my £225 order and I’ve been having to jump through hoops to prove it to them. Endless messages with patronising robot like responses. The tracking clearly shows the order hasn’t moved yet I’m the one having to chase it up. Cult Beauty seems to have no concern for their own poor and cheap choice of courier. As it stands they have £225 of my money and I have nothing to show for it. I just messaged them for an update after submitting a lost item form before the weekend and they’ve just responded like I’m making a brand new query and they’ve never spoken to me before. It’s absolutely appalling and disgusting service. I wish I’d never ordered with them and I would urge everyone to think twice before making a purchase with them. If the courier loses your items they will keep your money and make your life very difficult. They are basically thieves.