Placed an order but tried to cancel ten minutes later but it wasn't working. They then sent the order and said i could return it. i placed a return request and the label generation failed so it said to contact customer service to get a return label (that i paid for). Then they said (after 6 automated responses from people who wouldn't listen) that they can't send me the label and that i should give the courier the parcel showing them my receipt for paying for the label and tell them their address as if the courier would take the parcel with no shipping label? After escalating this to management I was told I had to pay for another label separately myself and that it would be refunded. I ended up paying £7 to return it, they then told me (after they said the refund was processed) that they can't actually refund me for the extra shipping cost i paid because since i returned the parcel they can only refund the order amount and no extra. I also have a picture from the courier of the parcel returned to their warehouse and yet it's been over a week since it's been delivered and they still won't refund me because the warehouse says they don't have it and to wait longer even though there's literally a photo of it in the warehouse. it was a £150 order so i clearly want the refund. lying customer service who half the time don't even read your message and send copy and paste responses. so hard to have a proper conversation with anyone. TERRIBLE