we have had a terrible experience with this company that caused us financial damage and refused to correct their mistake. We made an order. Cult informed the shipper a WRONG order value which was too high. As a result of CULT's mistake, we were forced to pay customs and forwarding charges simply because of their error. We spent many hours contacting them via many emails and chats. The made our life hell ignoring us, and refusing to remedy their mistake. Terrible customer care. they admit they made a mistake but REFUSE to compensate us for the costs we incurred because of their mistake. endless attempts to get a resolution to THEIR mistake did not materialize and they ignore us and refuse to solve their mistake. we will never order from this bad company again, they cannot be trusted and do not care about their customers. we warn all shoppers to be alert and not risk their money with this terrible company. if they overcharge it is the customers problem and they ignore you and refuse to simply correct the issue. repeated requests to speak with a manager were simply ignored.