Ordered a gift box set, then next day it went on sale with 25% discount. Contacted them to ask if they can refund the difference and they flat out refused. So asked them to cancel the order has it hadn't arrived yet, was told it can't be cancelled because it has been despatched. UK law (the Consumer Contracts Regulations which cover all online sales in the UK) states that a customer can request a FULL REFUND of an order placed online if it has not yet been delivered, even if it has already been despatched. They told me to follow their returns policy which will mean I need to pay for the return. I will therefore just refuse the delivery and request a full refund as I have the right to under UK law. Quite disappointed as this was my first ever order with Cult Beauty and I'd hoped to be a regular customer but instead here I am leaving this review and it's really put me off going back.