Such a horrible shopping experience, no words can describe it. I've placed an order on 31st October, silly me hoping this would spare my nerves when it comes to last minute Christmas shopping. The site promised the delivery in 15-17 days (UK to Malta). 28 days in still no indication when the parcel will be delivered. Apparently the parcel got damaged/there are items missing. Investigation taking place etc.. I understand the company is not liable for delivery damages. I would have much more understanding, if there was a remotely capable team of people behind customer support. Live chat down at all times (wonder why). The only form of communication is though messages which 1. are normally replied to in 24/48h and 2. seem automated, as if a person was following a script given, or worse automatically written by an AI. No help whatsoever given at any time. I am waiting to see what useless excuse will be given in order to avoid compensation for damaged/lost. Take my advice, and DON'T order from this website.