If I could give this company zero stars, I would. My mother made an order - it was delivered to the wrong address.....200 miles away! You would imagine that this wouldn't be a problem - a quick chat with customer services and it would be sorted! After all, in this day and age, a company as big as Cult Beauty surely must have excellent customer service? Right? Well, you would be wrong, oh so very WRONG. Getting hold of anyone has been nothing short of infuriating - there is NO ONE to actually TALK to. Live chat was disabled, so comms had to be via social media or email! Social media responses were all the same - little cheery waves and star emojis (!) and messages saying they would look into it. Email was not much better. FYI - you need to wait between 24 - 48 hours for any kind of response. The kicker is that when they did respond they told me that my mother had input the wrong delivery address and then told me it was up to me to contact the complete stranger who had received the item and ask them to return it! This was despite my being able to show that the RIGHT FULL address WAS on the delivery details - although.....a random EXTRA postcode had been added at the end. This was clearly a Cult Beauty system error as it is literally impossible to add two different postcodes into the Cult Beauty address filter when making an order. Of course this has been ignored by Customer Services. They have washed their hands of it. And we've heard nothing, nada....tumbleweed. This was not a cheap item that was ordered - it was EXPENSIVE and a Christmas present. The main issue I have is that this company clearly does not care about its customers AT ALL. Their lack of reasonable response just shows the utter contempt they have for their customers. It has taught me one thing - never, ever to order from this company again - and it's something I will be telling all my friends and family. There are MANY other providers in the beauty space, who offer a MUCH better service, with decent customer service. I caution anyone using this company to think again, because when your order goes wrong, they JUST. DON'T. CARE.